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How Does The Boost Surge X Money-Back Guarantee Work?

By Boostsurgexs Editorial Desk·Medically reviewed by Dr. Kambiz Tajkarimi, MD, Physician·Reviewed October 16, 2026·Last updated October 29, 2026

How long is the guarantee, and when does it start?

The guarantee lasts 180 days. It runs from the date of purchase, which is the date on your order email, not the day the parcel arrives. On a six-month window, a few days either way matters little, but it is the date to count from.

It applies to every pack. It applies whether the bottles are sealed or opened. That last point matters for a product that the distributor says takes three to eight weeks to judge. A policy that demanded sealed bottles would be one you could never use.

You may see searches for a 60 day guarantee. The published window is 180 days. Day 60 is something else: it is the point this website suggests for judging the product, which is two bottles of capsules taken.

How do you claim a refund, step by step?

Follow the order below. Skipping the first step is the most common reason a refund slows down.

1. Contact the order desk first. Call +1 (302) 200-3480 or email [email protected] with the order ID from your confirmation email. This confirms the window is open and the address is current before you pay for postage.
2. Put a note inside the parcel. Write your full name, the email address you used at checkout and the order ID. A parcel with no note cannot be matched to an order.
3. Post the bottles, tracked. Send them to 1221 Avenue of the Americas, Suite 4100, New York, NY 10020, USA. Keep the receipt and the tracking number. Proof of delivery is what starts the refund clock.
4. Wait for the refund. It is issued three to five business days after the return is credited. The card can then take five to ten days more.

The website desk, [email protected], cannot see orders or issue refunds. Use the order desk for the claim. You can write to the website desk as well if a refund stalls, because it keeps a record and can escalate.

What does a refund cost you?

Two things, and both are worth knowing before you order.

• Return postage. The buyer pays it. On the 6 + 2 pack that is eight bottles, which is a real parcel with real weight.
• Time. Transit, then issue, then your card. Two to four weeks from posting to money on the card is realistic.

What it does not cost: no restocking fee is published, there is no rule that bottles be unopened, and you are not asked to explain yourself. If you want to be sure about the fee, ask the order desk when you call. Original shipping, where it was charged, is not stated either way, so ask about that too.

How does the window fit each pack?

A guarantee only protects the supply it covers. Here is the match.

This is the single awkward fact about the biggest pack, and it is why the website suggests two bottles for a first order.

What is the guarantee not?

It helps to be clear about its limits.

• It is not a medical promise. A money-back window is a purchase policy. It says nothing about whether the product works.
• It is not a promise of a result. No supplement can promise one.
• It does not cover a bottle bought elsewhere. A purchase this desk cannot match to an order and to lot BSX-26/AV-6621 is not covered.
• It does not replace consumer law. Where the two differ, the law wins.
• It does not cover a damaged parcel. That is a separate and faster route: photograph the box and the bottles before opening them, then call the order desk.

When is the right time to ask for a refund?

Ask yourself one question first. Have you actually taken it for 60 days? The most common complaint is a slow start, and the usual reported wait is three to eight weeks. A refund at day 19, which one of the five named reviewers did, ends a test that has not really started.

If you have done the 60 days, kept a record and seen nothing change, that is a real answer. Start the claim while the window is wide open. Waiting until day 175 is the other way this goes wrong, because shipping, crediting and issuing all take time.

What if the refund stalls?

Most do not stall. When one does, it is usually one of four things.

• The parcel had no note inside. Call the order desk with the order ID and tracking number so the two can be paired.
• Tracking shows delivered and nothing has happened. Allow the three to five business days, then call and quote the tracking number.
• The refund was issued but the card shows nothing. That is the five to ten day bank window. Ask the desk for the refund reference and give it to your card issuer if it runs past ten days.
• The claim was made outside the window. Count 180 days from the date of purchase and start early.

A few packing habits help. Put the note inside, not in an outside pocket. Write the order ID twice. Photograph the parcel and the postage receipt before you send it.

Frequently asked questions

Our view

Our view: a 180-day window with opened bottles included is generous, and it is the strongest promise on the whole package. The costs are modest and they are printed. The one thing we would change is the 6 + 2 pack, which outlasts its own guarantee.

Use the window the right way: test for 60 days, keep your record and ask for the refund early if the answer is no. Keep the order email, and keep the bottle with its lot number until the window ends.

Last updated October 29, 2026. This page is general information, not medical advice. Boost Surge X is a dietary supplement. It is not a drug, it is not FDA approved, and no dietary supplement is. These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease. Ask a doctor or pharmacist about your own health.

Read next: Guarantee page · Refund policy · Contact the order desk